Our Privacy Policy

At NovaUSAWood.com we keep your information private and secure. This policy explains what we collect, why, and who we share it with.

Our website may collect the following information from you: name, company name, email address, phone number, billing and shipping addresses, and the details you enter into our inquiry, warranty registration, and newsletter forms.

We collect this information primarily to provide our products and services, respond to your inquiries, inform you of special offers, customize the site to your preferences, and analyze traffic patterns so we can improve the site.

Our website uses cookies to store the products you have placed in your shopping cart, so you can leave and return with your cart intact. We also use cookies while you are logged in to store your user name and discount amount.

We additionally use cookies set by the analytics and advertising partners described below. You can block or delete cookies in your browser settings; doing so may prevent the shopping cart and account features from working.

We use third-party analytics and advertising services to understand how the site is used and to measure the performance of our advertising. These currently include Google Analytics and Google Ads, Google Tag Manager, Meta (Facebook) advertising, and Pinterest advertising.

These services may set cookies and receive information about your visit, including pages viewed, products viewed, and purchases or inquiries completed.

To measure advertising accurately, we may share a limited set of conversion information with these partners directly from our servers as well as from your browser. Where that information includes an identifier such as your email address, it is converted to an irreversible cryptographic hash before it is sent — we do not share your raw email address, name, or phone number with advertising partners for this purpose.

You can opt out of personalized advertising through each provider’s own settings, and through your browser or device privacy controls.

Nova USA Wood Products will release information to trusted third parties in order for them to perform services on our behalf. Services provided by these trusted third parties include product delivery, payment processing, and customer order processing. We do not store your credit card number.

We will provide information to government authorities if required by law. We may also release information to protect the safety, rights, or property of others or ourselves.

Nova USA Wood Products will never sell or rent your personal information.

If you are receiving marketing communications sent to the contact details you provided, you can opt out at any time. Email or call us and we will remove you from our mailing list. Every marketing email also includes an unsubscribe link.

If you would like to change your information, you can sign in and update it on this website, or call us directly at 503-419-6407 and we will update it for you.